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Nice Ltd. — NiCE World Investor and Analyst Day Presentation (company IR deck)
Nice Ltd. (NICE) · 58 slides · Filed Oct 30, 2026
Every slide of this earnings presentation, with the text as published. Open the original deck ↗ · All NICE deck slides
Slide 1
Slide 2 — Disclaimer
Disclaimer Forward Looking Statements Disclaimer This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “intend”, “should”, “project”, “anticipate”, “plan”, and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, performance, future plans and strategies, projections, anticipated events and trends, the economic environment, and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud, analytics and artificial intelligence business. Forward looking statements are inherently subject to significant uncertainties, contingencies, and risks, including, economic, competitive and other factors, which are difficult to predict and many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapid changes in technology and market requirements, the implementation of AI capabilities in certain products and services; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications, loss of market share, cyber security attacks or other security incidents, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy, our ability to recruit and retain qualified personnel, the effect of newly enacted or modified laws, regulation or standards on the Company and our products, and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law. Explanation of Non-GAAP measures Non-GAAP financial measures are included in this presentation. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, gains on intercompany foreign currency transactions, amortization of deferred financing costs, amortization of discount on debt, the tax effect of the Non-GAAP adjustments, and the tax rate impact resulting from the non-U.S. intercompany transaction. The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business. We believe Non-GAAP financial measures are useful to investors as a measure of the ongoing performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table in the earnings press release and in the appendix in this presentation. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.
Slide 3 — the CX AI era
Built to lead the CX AI era S c o t t R u s s e l l , C E O
Slide 4 — large and expanding market
NiCE operates in a large and expanding market Cloud expands the base Digital expands volume Enterprise AI agents expand complexity Personal AI agents expand service demand
Slide 5 — large and expanding market
Cloud expands the base Digital expands volume Personal AI agents expand service demand 50% of contact center agents are still on-premises infrastructure. By 2028, an average global Fortune 500 enterprise will have over 150,000 AI agents in use, up from ~15 in 2025. Personal consumer AI agents begin flooding service queues in 2026… NiCE operates in a large and expanding market 77% of consumers now choose a mix of digital channels over traditional physical touchpoints. Enterprise AI agents expand complexity 25B interactions orchestrated annually
Slide 6 — proven, expanding, and built to compound
Our differentiation is proven, expanding, and built to compound F U L L Y A I - N A T I V E P L A T F O R M Market leadership in CX and AI Platform completeness End-to-end orchestration Mission critical trust Extreme scale NiCE CX AI Platform
Slide 7 — AI in CX is reaching an inflection point
AI in CX is reaching an inflection point Point AI single tasks automation Enterprise AI full CX orchestration AI value Market adoption Value gap
Slide 8 — enterprise AI proves value at scale
CX is where enterprise AI proves value at scale High volume High complexity AI must operate in real time at enterprise scale. Every moving part must work together, always. Every customer. Every channel. Every moment. Data. Workflows. Humans. Systems. Governance. All connected. Every outcome is measured, and every failure has a cost. Revenue. Loyalty. Cost. Brand trust. Regulatory risk. No room for experiments. High consequence
Slide 9 — only part of the problem
Most AI agents solve only part of the problem Agents without full context Agents without orchestration Agents without governance Agents without humans in the loop are conversations, not experiences. are tasks, not business outcomes. are risks, not enterprise AI. cannot service the full journey. Enterprise AI is controlled at the orchestration layer, not the AI agent layer.
Slide 10 — entire customer experience
NiCE orchestrates intelligence across the entire customer experience Point & Fragmented AI Automates a conversation. Loses the journey. Adds AI onto fragmented systems. Optimizes isolated channels. Loses context. Governs AI within silos. Limited data and context. Commoditized AI. Orchestrates outcomes. Runs AI across one connected CX operation. Preserves context from intent to resolution. Governs AI across the enterprise. Compounds intelligence with every interaction.
Slide 11 — Every interaction compounds our platform advantage
Every interaction compounds our platform advantage Engagement intelligence More interactions. More data. Trust intelligence Trust deepens. Enterprise expands. Workforce intelligence Humans and AI work better together. Agentic intelligence AI reasons, acts, and improves. Operational intelligence Analytics sharpen. Insight compounds. Orchestration turns interactions into intelligence, intelligence into automation, and automation into durable growth.
Slide 12 — NiCE’s strategic role
Bigger Buyer AI expands Bigger Category Bigger Value Monetization expands from seat licenses to intelligence and automation outcomes FROM TO Seats & software licenses Mix of seat, consumption and outcome- based ARR AI elevates CX from a function to a board-level strategic priority FROM TO CX & Contact Center Operations CEO COO CIO Board NiCE’s strategic role From a software partner to a new CX AI operating model FROM TO CCaaS & CAI software Enterprise CX AI platform
Slide 13 — growth engine
Own the customer engagement layer Orchestrate the intelligence Deliver the outcome Scale customer outcomes Monetize the platform The NiCE growth engine
Slide 14 — the intelligence
Orchestrate the intelligence Jeff Comstock President CX Product and Technology
Slide 15 — growth engine
Own the customer engagement layer Orchestrate the intelligence Deliver the outcome Scale customer outcomes Monetize the platform The NiCE growth engine
Slide 16 — The conventional enterprise contact center
The conventional enterprise contact center fragmented systems limit AI at scale WORKFORCE ROUTING ANALYTICS DIGITAL CHATBOTS VIRTUAL AGENTS AI AGENTS
Slide 17 — The conventional enterprise contact center
WORKFORCE ROUTING ANALYTICS DIGITAL CHATBOTS VIRTUAL AGENTS AI AGENTS The conventional enterprise contact center fragmented systems limit AI at scale
Slide 18 — Proven CX AI platform
Proven CX AI platform C X A I m o d e l s Agentic Experience Automation Engagement Orchestration Workforce Empowerment Customer Engagement Data Engagement Orchestration Workforce Empowerment Agentic Experience Automation
Slide 19 — Leader
Agentic Experience Automation Workforce Empowerment Engagement Orchestration Repeatedly validated market leadership Leader Conversational AI Platforms Q2 2026 The Forrester Wave Gartner® Magic Quadrant for CCaaS Leader 11th Consecutive Year Leader IDC MarketScape AI-Enabled Contact Center WEM, 2025–2026
Slide 20 — AI platform built for CX transformation
AI platform built for CX transformation AI Agents for Customer Service Omnichannel Routing Voice and Digital Engagement Outbound Engagement Knowledge Management Quality Management Workforce Management Performance Management Recording and Compliance Agent Workspace Agentic Analytics AI Agents for Sales and Marketing Agentic Experience Automation Workforce Empowerment Engagement Orchestration
Slide 21 — Agentic Experience
Workforce Management Quality Management Performance Management AI Agents for Customer Service Omnichannel Routing Voice and Digital Engagement Outbound Engagement Knowledge Management Recording and Compliance Agent Workspace Agentic Insights AI Agents for Sales and Marketing Opportunity detection Automation recommendations Journey analysis Root cause insights Performance insights Predictive analytics Intent automation Search & retrieval AI-powered answers Governance and approvals Generative authoring Pipeline, bookings, & renewals Knowledge recommendations Content optimization Omnichannel & multimodal Proactive engagement Goal-driven execution Advocacy & loyalty programs Connected to CRM & knowledge Autonomous reasoning Built-in experience memory Multilingual Multi-step task execution Context persistence AI Routing Dialers Priority and SLA routing Voice Embedded agentic copilot Omnichannel inbox AI assisted workflow design Campaigns Surveys Chat, Email, & SMS Social Asynchronous Messaging Apps Universal queue Triggered outreach Proactive notifications Seamless AI to human transfer Unified conversation history Collections Web and mobile End-to end workflow orchestration Unified dynamic desktop Sentiment detection Real-time guidance Auto summarization Migration & consolidation Copilot for workforce managers Scheduling mobile app for agents Evaluation Summaries AI-led compliance management Voice, text, & screen recording Real-time GenAI insights Voice of the Customer Secure storage and Export AI-powered scheduling Multi and 3rd party ACD recording AI-powered gamification Coaching & roleplay simulation 100% coverage via Agentic AI GenAI evaluations Desktop Discovery Hybrid & cross- channel KPIs Governed improvement Role-based dashboards and scorecards QM across front & back-office GenAI auto score True-to-interval forecasting AI & human hybrid workforce WFM across front- & back-office Agentic Experience Automation Workforce Empowerment Engagement Orchestration
Slide 22 — Cognigy ships inside the platform for every customer
Cognigy ships inside the platform for every customer 1 3 2 4 5 One unified application Cognigy and CXone are one product, a single user experience across the whole platform. Shared data platform Real-time data flows across the platform with unified visibility into every interaction. Agents built on customer data Create AI agents trained directly on interaction data and best practices. Voice & digital, one stack Full voice and digital channels with language, speech, and text models built in. Market- leading proactive outreach Reach customers first with proactive, event- driven AI Agents across every channel. Coming Soon FedRAMP Certification for Cognigy Additional Sovereign Clouds
Slide 23 — Conversational & agentic AI underpins the entire platform
Conversational & agentic AI underpins the entire platform AI agents for Self-Service Copilot for Agent Copilot for Supervisor AI Agents for Sales & Marketing AI Agents for Process Automation AI Agents for Proactive Engagement Customer Engagement Data CX AI models Seamless Engagement Connected Intelligence Open Ecosystem Trust and Observability Agentic Experience Automation Workforce Empowerment Engagement Orchestration
Slide 24 — Learning Loops
Learning Loops A I - p o w e r e d e n g a g e m e n t A I l e a r n i n g l o o p E n g a g e m e n t d a t a H u m a n a s s i s t e d S e l f - s e r v i c e A u t o m a t e d i n s i g h t s Customer Engagement Data CX AI models Seamless Engagement Connected Intelligence Open Ecosystem Trust and Observability Agentic Experience Automation Workforce Empowerment Engagement Orchestration
Slide 25 — Innovation
Innovation Announcements 25
Slide 26 — across channels, systems, and agents.
One intelligent engagement layer across channels, systems, and agents. AI-first Desktop Engagement Orchestration Agentic Engagement Plane New interfaces for new roles Experience Memory AI agents Human agents
Slide 27 — for human and AI agents.
Redefining workforce management for human and AI agents. AI-first applications Workforce Empowerment Hybrid operating model Complete workforce context Role-based AI Assistants
Slide 28 — from first engagement to final resolution.
AI Agents that resolve across the full enterprise, from first engagement to final resolution. Guardian AI Agentic Experience Automation Agentic Analytics Optimization loops Agent Forge
Slide 29
Slide 30 — growth engine
Own the customer engagement layer Orchestrate the intelligence Deliver the outcome Scale customer outcomes Monetize the platform The NiCE growth engine
Slide 31 — Meet
Dave Fox Snr Director, Global Telecom Services Tripadvisor Group Customer Operations Leader with over 20 years’ experience in Customer Operations, SMB to Enterprise Account Management, Product- Marketing, and BPO vendor outsourcing management. Technology and tech operations leader with 30 years of experience in telecommunications and customer experience technologies, leveraging telecommunications and AI to achieve global customer service excellence and operational efficiency. Jon Hanley Vice President, Customer Operations Tripadvisor Group Meet the team
Slide 32 — 460M
460M unique monthly visitors 43 languages and countries 1B+ total reviews and contributions on the platform Tripadvisor | To create experiences worth sharing The Tripadvisor Group connects people to Experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. As the leading marketplace for travel experiences, we believe that making memories is what travel is all about. We make it easy to explore more than 400,000 travel experiences, everything from simple tours to extreme adventures, and all the niche, interesting stuff in between. $1.89B in revenue
Slide 33 — Our AI transformation guardrails
Our AI transformation guardrails • Start with business program, not tech trend • Voice first strategy • AI as enabler, not replacement • Unified platform • Fast time to value non-negotiable If your only objective is to have AI and hope good things will happen, they probably won’t – and you’ll wind up with a really bad investment. Technology must generate more revenue or reduce cost – otherwise it is a hobby. The team identified use cases where agents added limited value: information retrieval, identity verification, and logistics lookups. Governed transformation · not experimentation theater Business problem Measurable goal Technology fit Controlled test Scale
Slide 34 — The problem was not simple call volume
The problem was not simple call volume Tripadvisor's challenge is high-volume, information-intensive support across fragmented data and supplier ecosystems — especially in tours and experiences, where one simple question can trigger a complex back-office choreography. “Where is the glass- bottom boat picking us up tomorrow morning?” One question · many hidden dependencies A traveler in Barbados Answering means checking the supplier website, calling the operator, waiting for updates, and reconciling pickup logistics across systems — sometimes while the customer is on the line. Supplier website Operator phone Pickup logistics Booking system Schedule +ETA Agent Follow-up email Customer question
Slide 35 — Before Vesper, every call started the same way
Before Vesper, every call started the same way Manual intent capture and identity verification consumed about two minutes before agents could begin resolving the actual issue — at seasonal scale ~2 minutes of setup work performed manually on every single call, every summer peak. 1 Greeting Polite intro, open the floor 2 Intent capture What is this actually about? 3 ID verification Confirm caller + booking 4 Booking lookup Find the record across systems 5 Issue resolution Real conversation finally begins value begins
Slide 36 — Vesper
36 Meet Vesper Tripadvisor's branded AI voice agent — built to make the first moments of every call smarter, calmer, and more useful Understand Natural-language intent capture in seconds. Verify Confirms identity before disclosing account data. Retrieve Parallel lookup across booking + supplier data. Handoff Agent receives the full context — no re-explaining. Branded service layer Not a bot bolted on. A voice inside Tripadvisor’s operating model.
Slide 37 — Every call becomes an insight engine
Every call becomes an insight engine Vesper gives Tripadvisor a new analytical layer — across customer demand, supplier behaviors, and avoidable contact drivers Customer calls Every interaction enters the pipeline. Transcripts 100% captured + structured. Patterns Clustering by issue type, supplier, geography. Upstream fixes Web errors, supplier flags, navigation friction. Supplier behavior Web error patterns Navigation friction Recurring “why did they call” drivers
Slide 38 — Why NiCE
Single Global Platform at Scale AI Capabilities • One Platform • One Source of Truth. From 17 Vendors to 3 • Global Scale, Centrally Orchestrated • Future Ready • Agentic AI, already in production that allows for geographic scale: 24/7 across 70 Languages • The Full Stack: From Copilots to Agentic AI • AI Embedded in Every Interaction, at Enterprise Scale • Sustainable Partnership • Speed to deploy • The Proven Standard in Enterprise CX AI • 11 Years a Gartner Magic Quadrant Leader • Trusted by the World's Most Demanding Brands Track Record Why NiCE
Slide 39 — 2026 AI
Tripadvisor’s 2026 AI investment roadmap with NiCE Cognigy 39 Customer sentiment Identify friction points across the customer journey for continuous improvement. Outreach alert Proactively communicate regional disruptions that may impact customers. Bi-directional translation Expand language capabilities and make support more accessible across regions. Digital channels support Expanding in-destination support across more channels.
Slide 40 — Customer Outcomes
Scale Customer Outcomes A r u n C h a n d r a , C O O
Slide 41 — growth engine
Own the customer engagement layer Orchestrate the intelligence Deliver the outcome Scale customer outcomes Monetize the platform The NiCE growth engine
Slide 42 — for customers
Driving value for customers and NiCE Customer success Driving 1 Sales Solutioning • Discovery, demo, POC • Scope and success criteria • Forward deployed pods 3 Business Outcomes • Hypercare • Value realization and ROI • Success roadmap Delivered jointly by NiCE + Partners 4 Expanded Value • Additional value capture • New use cases • Platform growth 2 Successful Deployment • Customer kickoff and alignment • Configuration and integrations • Production environment
Slide 43 — Faster time-to-value for customers
AI domain expertise An AI Center of Excellence pre-validates CX knowledge and best practices, driving faster, measurable outcomes. • AI strategy & design patterns • Governance & best practices • Cross-customer benchmarking Faster time-to-value for customers Over the past 12 months, we’ve been investing in building AI domain expertise, pre-built frameworks, and partner scale worldwide to provide faster and greater customer value Pre-built frameworks Operational blueprints, AI accelerators, and automation tools cut deployment time and lift first-run success. • Pre-built integrations & APIs • Agent assist & copilots • Workflow automation accelerators Partner scale worldwide Leading GSI partners and certified implementation services partners accelerate global delivery at scale. • Relationships with G1000 accounts • Advisory, implementation and managed services • Global delivery & language coverage Together, these three pillars create a structural advantage—reducing time-to-value and accelerating revenue recognition.
Slide 44 — 70+
Enterprise-grade partner ecosystem for CX AI Breadth and depth that turn NiCE's platform into compounding customer value Breadth—the full ecosystem Depth—what they bring Global Systems Integrators Accenture, Deloitte, Capgemini, PwC & more drive large-scale transformations. Certified delivery partners 200+ services partners certified on NiCE methodology & standards around the world. Technology Alliances & ISVs Partnering with leading tech companies. 180+ DEVone ISV apps for the platform. Distribution & resellers 400+ active regional sales- focused reseller and referral partners across 150+ countries. 2300+ Technical certifications CX AI expertise Partners around the world are trained and certified on NiCE CX AI solutions. 70+ Technology Alliances & ISVs AWS Marketplace, Epic, Microsoft, ServiceNow, Salesforce, Snowflake. Winning customers Partners bring new opportunities and influence enterprise buyers. Together: a partner ecosystem that scales with customers and multiplies the value NiCE's platform delivers. New Integrations created in the last 12 months 70% of CXone new enterprise ACV is partner-led
Slide 45 — 3.6x
Leading GSI partners are validating NiCE Leading GSI partners are investing in and scaling NiCE delivery capabilities, validating our commercial opportunity. Fully integrated AI Only NiCE delivers AI-native voice, digital, and orchestration on one platform. Enterprise-grade CX The leading platform for large-scale contact center and CX transformation. Validated commercial opportunity Increased number of enterprise customer joint wins across industries and geographies. Proven, repeatable services model Increased co-delivery and growing partner certification enables scale. 3.6x THE EVIDENCE ACV growth YoY NEW ENTERPRISE WINS WITH GSIs • Top 10 US bank • 2 of the largest US healthcare providers • 2 large central government agencies • Largest US pharmacy • Other large wins in: • Financial Services • Insurance • Energy & Utilities • Transportation • Technology • Government • Telco WORKING WITH 12-month trailing
Slide 46 — Why Accenture leads with NiCE—and how it compounds
Why Accenture leads with NiCE—and how it compounds This creates a compounding flywheel: more deployments →more expertise →better outcomes →more expansion Enterprise-grade CX offerings The only comprehensive CX platform with full enterprise capabilities—built for the scale, security, and complexity that global enterprises demand. Most comprehensive AI approach AI built into every product layer, plus the industry’s most advanced AI Agent solution—the only provider with a fully integrated AI-first CX platform. Driving transformational deals Powering large, multi-year customer transformations across industries—the scale and complexity that only NiCE and Accenture can reliably deliver together. The Accenture value flywheel 3 reasons Accenture leads with NiCE Advisory expertise Deployment services Growth & expansion 1 2 3 NiCE CX AI Solutions Business outcomes
Slide 47 — John Bolze
John Bolze Senior Managing Director CX Solutions & Ecosystem
Slide 48 — Platform
Monetize the Platform Beth Gas p ich , CF O
Slide 49 — growth engine
Own the customer engagement layer Orchestrate the intelligence Deliver the outcome Scale customer outcomes Monetize the platform The NiCE growth engine
Slide 50 — +66%
Monetizing every interaction on a single platform A unified commercial model monetizing both human and AI interactions within a single ARR envelope. Q1 2026 Cloud Revenue CX AI & self-service cloud revenue YoY +66% AI mix expanding: 8% →14% of cloud revenue over 8 quarters Total cloud revenue growth YoY +14.6% AI-led Consumption-based Scales with AI interaction volume and platform utilization Human-led Seat based Per-agent licensing tied to human agent headcount Pricing Models
Slide 51 — Capturing more value per CXone customer
Q1/25 Q2/25 Q3/25 Q4/25 Q1/26 Capturing more value per CXone customer Per-customer economics have expanded consistently, underpinned by user growth, enterprise mix shift and multi-product adoption. Expanding customer-level monetization +14% YoY Scaling CXone ARPC ARPC CXone · Avg. revenue per customer
Slide 52 — Value accretion of CXone AI customers
Value accretion of CXone AI customers Average Revenue Per User (ARPU) Average Revenue Per Customer (ARPC) Average revenue per Cxone customer non-AI customer AI customer Average revenue per Cxone user non-AI customer AI customer 36% higher ARPU for AI customers 4.5x higher ARPC for AI customers
Slide 53 — Land and expand: AI adopters increase AI spend
Land and expand: AI adopters increase AI spend Average ARR of existing CXone customers that have added AI since 2024 Early Innings in AI: Achieved before Cognigy contributes meaningfully to CXone installed base. 0% 2% 4% 5% 7% 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 0.0 100.0 200.0 300.0 400.0 500.0 600.0 700.0 800.0 M0 (entry) +3m +6m +9m +12m Months Since AI Adoption AI non-AI AI spend % 23% growth in average ARR
Slide 54 — ~3x
Q1/22 Q1/26 NiCE Cognigy adds a further growth layer Avg. ARR per 2022 Cognigy Customer cohort ~3x customer growth since Q1/2022-NiCE Cognigy Standalone Growth driven by both new logos and proven stickiness ~3x 100% enterprise logo retention last 3 years Deepening relationships drive durable growth growth in ARR
Slide 55 — Strategic renewals drive AI-first ARR growth
Strategic renewals drive AI-first ARR growth Fortune 50 Enterprise | 8-digit ACV Utilities Enterprise | 7-digit ACV Pre-renewal ARR Renewal Expanded ARR ~5% ARR Uplift Strategic repricing enables AI and platform expansion, driving ARR above pre-renewal levels Pre-renewal ARR Renewal Expanded ARR ~115% ARR Uplift Strategic repricing accelerates AI adoption, driving ARR to ~2x pre-renewal levels Strategic AI Focus: Reduction in near term ARR commitment in exchange for unlocking long term AI adoption uplift.
Slide 56 — NiCE Cognigy cross-sell opportunity to accelerate
NiCE Cognigy cross-sell opportunity to accelerate Standalone 29% Integrated with CXone 71% Cognigy New Bookings Mix (%) Q1/2026
Slide 57 — growth engine
Own the customer engagement layer Orchestrate the intelligence Deliver the outcome Scale customer outcomes Monetize the platform The NiCE growth engine